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Visa information

Application Procedure

Please follow these steps in order to apply for a Schengen visa.
Italy must be your main travel destination.

How to create
your TLScontact account


Read the different steps below
to correctly submit your visa application at the TLScontact centre.


Step 1: Choose your travel purpose

Read the list of documents which need to be submitted with your visa application based on your travel purpose and prepare the documents carefully. Please always choose the correct travel purpose.


Step 2: Create your TLScontact Account

The system will ask you to enter Email and password in order to correctly process your specific visa application.


Step 3: Personal Data Input

The system will prompt you to enter some personal details in order to correctly process your specific visa application. If you are a member of a group of people applying for a visa together, please indicate on your application the names of those accompanying you.


Step 4: Online Appointment Booking

Choose a date and time of your convenience to submit your application at our centre. Do not forget to print out your notification as it will be required at our welcome area.


Step 5: Prepare Your Application Materials

Do not forget to print and complete the Schengen form which corresponds to your application and visa type. Be sure to complete the form in black ink and in capital letters. The form should be signed by the applicant in person, the representative for document submission has no right to sign on form.


Step 6: Application Submission

Once you have checked in with our welcome desk, you will be directed to a counter where a TLScontact agent will verify the presence and compliance of all of your required documentation. You will be given a follow-up form indicating which documents have been submitted and which are missing, if any. If your file is complete, it will be sent to the Embassy for processing.

Please note that your visa applications should be submitted in person to our Visa Application centre unless you are under an exemption case.

Please note that all applicants aged 12 or over must personally come to their appointment at TLScontact for biometric data capture and for the submission of the application.

Please arrive on time for your scheduled appointment with the notification receipt and the application’s required documents.

The presence of the applicants at the Visa Center is mandatory, despite their age.

The minors should be accompanied by both of the parents or by the legally authorized person if they are not in the country.

The application form of the minor must be signed by both of the parents at the Visa Application Center, in front of the TLScontact agent, even if they have authorized a third person to accompany their child.

The Parental Consent cannot be older than one month. The consent should be translated into English or Italian with Notary authorization.

If one of the parents is not in the country, then he/she must go to the Embassy of Italy in the foreign country he/she is a resident and give an authorization to the other parent. Then he/she can send the copy of the authorization to the other parent for applying for visa for their minor child. Or one of the parents can give an authorization and request an apostille in the foreign country he/she is a resident and send the copy of the document to Armenia.


Step 7: Passport Collection

As soon as your visa application has been processed by the Embassy of Italy in Yerevan, you will receive an email informing you to come to the TLScontact centre to pick up your passport. It is not necessary to contact our call centre unless you are in need of further instructions.

To collect your passport, proceed to TLScontact centre with your checklist and a copy of your ID card.

  • If you wish to mandate someone (only close relative) to pick up your passport on your behalf, he should provide an authorization letter signed by you, your checklist, copy of your ID card and your representative ID card and a proof of family relationship.

If you have chosen Express Courier Return Service, your passport will be sent to the address chosen during the submission.